baaji365 live Privacy Policy

1. Introduction and Scope

This privacy policy applies to all users who use the services of the baaji365 live platform. When you browse our website, register an account, or use any of our services, you are considered to have automatically accepted the terms of this policy.

baaji365 live is committed to ensuring a safe and transparent environment for users in Bangladesh. As stated in our Terms and Conditions, this privacy policy is an integral part of that overall agreement. Ensuring the security of user information is one of our core responsibilities.

The purpose of collecting and processing information as described in this policy is solely to improve service quality, ensure security, and fulfil applicable legal obligations. Personal information is never sold or transferred to third parties without authorisation.

2. Types of Information Collected

We collect only the information that is necessary to provide our services. The different categories of information collected are described below:

2.1 Registration Information

When creating an account, you are required to provide your full name, email address, mobile number, date of birth, and preferred username. The date of birth is collected for age verification purposes — baaji365 live is only for persons aged 21 or above.

2.2 Identity Verification Information

For account security and the safety of financial transactions, National Identity Card (NID) or passport details and a photo may be requested. This process is conducted in accordance with KYC (Know Your Customer) guidelines.

2.3 Financial Transaction Information

Transaction details from bKash, Nagad, Rocket, or Upay are recorded during deposits and withdrawals. The full PIN or password of a mobile wallet is never stored — only the transaction reference number and mobile number are retained.

2.4 Browsing and Device Information

Your device type, operating system, browser type, IP address, and browsing activity on the site are collected automatically. This information is used for technical improvements to the site and security monitoring.

2.5 Gaming Activity Information

Bets placed, win/loss history, bonus claims, and session duration are recorded. This information is used for account management, dispute resolution, and running responsible gaming programmes.

3. How Information Is Collected

Information is collected mainly in three ways:

• Information provided directly: Information you provide during registration forms, identity verification processes, or when contacting the support team.
• Automatically collected information: Browsing and device information collected through cookies, log files, and web beacons.
• Through third parties: Confirmation information received from mobile payment providers or identity verification services.

4. Purpose of Using Information

Collected information is used for the following specific purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Verifying bonus eligibility and awarding prizes
• Detecting and preventing fraudulent activity
• Customer service and complaint resolution
• Resolving technical issues and improving the platform
• Fulfilling applicable legal obligations
• Sending relevant offers and updates with your prior consent

Your information is not sold to any advertisers or unrelated third parties. Under the Responsible Gaming policy, gaming behaviour data is analysed, and if a harmful gaming pattern is identified for any user, necessary steps may be taken to protect them.

5. Data Storage and Security

baaji365 live uses industry-recognised security methods to keep user information safe. The key features of our security framework are:

5.1 Encryption

All data transmission on the website is secured through SSL (Secure Socket Layer) encryption. Sensitive stored data, such as passwords, is kept in encrypted form and cannot be read directly by any employee.

5.2 Access Control

Only authorised employees can access user information, and only as required for their specific responsibilities. All internal access is logged and audited regularly.

5.3 Data Retention Period

Personal information is retained for as long as the account remains active. Even after an account is closed, certain information may need to be kept for a set period due to legal requirements. Unnecessary information is securely deleted after the designated period.

6. Data Sharing and Third Parties

User information may be shared with third parties in the following limited circumstances:

• Payment providers: Information required to process transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: Authorised verification bodies for completing the KYC process.
• Law enforcement agencies: Relevant authorities in response to a valid legal order or investigation.
• Technical service providers: Contracted partners for cloud hosting, cybersecurity, and software maintenance — who are bound by data confidentiality rules.

No third party may use or transfer the information elsewhere without authorisation from baaji365 live.

7. Cookie Policy

Our website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.

7.1 Essential Cookies

These cookies are necessary to maintain login sessions, remember language preferences, and ensure security. Without them, the core functionality of the site will be affected.

7.2 Functional Cookies

These cookies are used to improve your preferred settings and browsing experience. You can disable these cookies in your browser settings, though some services may become limited.

7.3 Analytics Cookies

These collect anonymous statistical data to understand which parts of the site are used most. This data cannot be used to identify any individual.

8. User Rights

You have the following rights regarding your personal information:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can have incorrect or incomplete information corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information if legal obligations exist.
• Right to object to processing: You can object to your information being used for marketing purposes.
• Right to data portability: You can receive the information you have provided in a readable format.

To exercise these rights, contact our support team. We provide assistance in both Bengali and English via live chat and email, 24 hours a day, 7 days a week.

9. Privacy of Minors

baaji365 live strictly prohibits registration by anyone under the age of 21. Date of birth is verified at the time of registration, and age may be confirmed through an identity document if necessary. If evidence is found that information from a minor has been collected unknowingly, the relevant account will be closed immediately and the information deleted.

10. Policy Changes and Notification

This privacy policy may be updated from time to time due to changes in business, addition of new services, or legal requirements. If significant changes are made, users will be notified by email to their registered address or through a notice on the platform.

Continued use of the site after a change takes effect will be considered acceptance of the terms of the new policy. To learn more about us, you can visit our About Us page, which contains information about the platform's goals and operations.

If you have questions about any part of this policy, brief answers can be found in our FAQ section, or you can contact the support team directly.

11. International Data Transfers

Due to the requirements of our server infrastructure, some information may be processed or stored outside Bangladesh. In such cases, equivalent protection for the information is ensured under the laws and contractual obligations of the relevant country. Appropriate safeguards are put in place before any data is transferred to a third country.

12. Contact and Complaints

For any complaints or questions about this privacy policy or your information, please contact our support team. We take all complaints seriously and try to respond within a reasonable time.

When contacting us, quoting your account's registered email address or mobile number will help us assist you more quickly.